Cancellation Policy

We understand plans change. Here's our flexible cancellation and refund policy.

Policy Notice

This policy is subject to change. The terms in effect at the time of your booking will apply to your reservation. Contact us for current terms.

Last Updated: January 2025

Cancellation Refund Schedule

48+ hours before pickup

Full refund

Cancel with at least 48 hours notice for a complete refund of all charges.

24-48 hours before pickup

50% refund

Cancellations within this window receive a partial refund.

Less than 24 hours

No refund

Same-day and late cancellations are non-refundable.

How to Cancel

To cancel your reservation, please contact us as soon as possible:

Call us at (786) 488-2054
Email us at info@sunrisevanandcarrental.com
Reference your confirmation number

Reservation Modifications

Need to change your dates or vehicle? We'll do our best to accommodate modifications:

Changes are subject to vehicle availability
Price differences may apply if rates have changed
Modifications made within 24 hours of pickup may be treated as cancellations
Contact us as early as possible to request changes

No-Show Policy

If you do not show up for your scheduled pickup and do not contact us, this is considered a no-show. No-shows are non-refundable and the full rental amount will be charged.

Refund Processing

Refunds are processed within 5-7 business days of cancellation
Refunds are issued to the original payment method
Credit card refunds may take an additional 3-5 business days to appear
Security deposits are released separately upon vehicle return inspection

Exceptions

We understand that emergencies happen. If you need to cancel due to documented circumstances beyond your control (medical emergency, severe weather, etc.), please contact us. We review exception requests on a case-by-case basis and may offer credits for future rentals.

Questions about cancellations or need to modify your reservation?